1. Interpretation and application a) In these terms and conditions (the “Conditions”) “We”, “I”, “Us”, “Our”, “Driving School” or “Instructor” refer to Driving Craft Driving School and www.drivingcraft.co.uk. b) “You”, “Your” or client means you the customer. c) You must read these conditions in full as they set out the complete terms upon which we have agreed to provide driving lesson(s) and you have agreed to obtain driving lesson(s) from Driving Craft. d) We reserve the right to charge for any lessons(s), or driver training and instruction effected by your failure to comply with any of these Conditions. 2. Driving Lesson, Driving Instruction and Driving Training (“Lesson”) a) Driving Craft offer driving lesson(s) driving instruction and driving training with a DVSA approved Driving Craft Instructor (“Driving Instructor”). 3. Driving Craft Driving Instructor (Instructor) a) Instructors are approved and licence to legally provide driving lesson, Driving Instruction or training by the Driver and Vehicle Standards Agency (DVSA), an executive agency of the Department of Transport (DofT). Instructors are named on the official register of approved Driving Instructors and can be located at www.gov.uk/findadrivinginstructor b) Instructor abides by a professional code of practice as described and published by the DVSA. DVSA Code 4. Insurance a) Instructor will possess the appropriate motor insurance and be able to provide such documentation, should you be involved in an incident or accident, whilst under the direct supervision of your instructor. 5. Entitlement to Drive a) The client must hold a current, valid driving licence that entitles them to drive in the UK, or who hold a valid UK provisional driving licence (“Licence”) b) You must satisfy the requirements of medical fitness to drive, including being able to read a number plate at the prescribed distance. (20 metres) c) Any points, endorsements, driving bans, convictions, or restrictions of any kind placed upon your licence must be notified to the Driving School, and or instructor immediately. d) Your licence must be verified within 7 days prior to the first lesson and be produced at the beginning of the client’s first lesson. It will also be examined and checked periodically by the instructor. e) Any medical condition or disability that may affect your ability or entitlement to drive must be notified to the Driving School immediately. f) Your instructor reserves the right to refuse to provide you with lesson(s) or to cancel any lesson(s) you have agreed to or booked, without liability, if you fail to provide him/her with your licence prior to your first lesson or upon request after you first lesson. (A period of 7 days’ notice will be granted in such circumstances that a request is made after the first lesson). g) Your lesson(s) are governed by a contract between you and your instructor. Accordingly, you and your instructor are responsible for arranging the date, time, pick-up location and duration of your lesson(s). h) You will treat your instructor with respect and follow your instructor’s reasonable instructions, particularly regarding matters affecting your health and safety or the health and safety of others whilst operating or in charge of a motor vehicle. 6. Behaviour a) The instructor and the Driving School will not tolerate any form of verbal or physical abuse, whether directed at the instructor, a DVSA Driving Examiner, road user, member of the public, either in person or in any form, such as but not limited to, digital forms or through any social media platform. In circumstances that the reputation or performance of the Driving School in drawn into disrepute. b) The Driving School reserves the right to immediately terminate any lesson(s) at any stage, should in their sole opinion, judge that it is not appropriate to continue because of the client’s behaviour, sobriety, or state of mind. In these circumstances the lesson fee is forfeit, and it is at the Driving Schools sole discretion as to whether further transport is provided. The instructor and the Driving School will not be liable for any cost of transportation procured by the client or arising thereof. 7. Lesson payments prices, charges and changes. a) The client will be supplied with details of lessons(s) prior to, or at the point of the first driving lesson. b) All lessons must be paid for either in advance, or at the start of the lesson, credit is not offered. c) Any amendment of lesson fees will always be notified in advance and a copy of new fees supplied as soon as practicable. d) Payments may be made by cash or bank transfer (Preferred). e) Any intensive lesson bookings for a period of 1 day or more, or 4 or more hours consecutively (including time for a driving test) in any 7-day period, will be asked to pay in full at least 7 days in advance of the lesson booking. This will be treated as an acknowledged booking and if any of the time booked is cancelled after the due payment date, the fee will be forfeit. f) Any intensive lesson bookings for a period of 3 days or above will be required to pay in full at least 21 days prior to the course start date. This will be treated as an acknowledged booking and if any of the time booked is cancelled less than 14 days before the first day of the course, the fee will be forfeit. 8. Lesson Cancellation Policy a) You must give your instructor at least two working days’ notice (excluding Saturdays, Sunday’s, and Bank Holidays) (the “Minimum Notice Period”) if you wish to cancel or rearrange a driving lesson, otherwise you will be liable to pay for 100% of the lesson fee. b) Any pre-paid driving lesson(s), which are cancelled, fail to attend, or whereby you fail to abide by the minimum terms of notice to cancel or rearrange a lesson(s), will be counted as a lesson taken for the purposes of the lesson cancellation policy and you will be liable for 100% of lesson fee. c) You will not be able to sell or transfer any lesson(s) which you have pre-paid, to any third party, without first obtaining prior written consent from the Driving School. d) The Driving School reserve the right to impose a longer period of notice required for the cancellation of appointments, on any client who consistently cancel lesson(s) and to insist on prepayment for all appointments. 9. Appointment Times a) The client should keep a record of appointment dates and times, to avoid missing appointments. b) The instructor will wait 10 minutes after the appointment time before deeming the lesson to have been cancelled with insufficient notice. c) The instructor will make every effort to be punctual, however traffic conditions may sometimes make this difficult, so the client should allow a 10-minute waiting period, should the instructor have not arrived, or contacted the client during the 10-minute waiting period. At which point the client should regard the lesson as cancelled and subject to rescheduling. d) The lesson will commence either at the appointed time, or the time that the instructor arrives, if that is later. 10. Postponement of Lesson(s) by The Driving School or Instructor a) Lesson(s) might sometimes need to be postponed at short notice due to illness, mechanical breakdown or some other emergency or unforeseen occurrence, in such circumstances a mutually agreeable alternative appointment will be made. b) Every effort will be made to notify the client of the postponement as soon as practicable, however in some circumstances it may be difficult to notify the client in advance of their appointment time. 11. Change of Tuition Vehicle a) Vehicles are periodically changed, either permanently, when a vehicle is sold, or temporarily, due to mechanical or other issue. When it is necessary to use a replacement vehicle for a driving test, every effort will be made to give the client as much notice as possible, in order that time can be arranged for familiarisation with the new vehicle, however, in the case of replacement due to mechanical problems this may not always be possible. b) The Driving School will not be responsible for any losses (e.g., test fees) if the client chooses to decline lessons in the replacement vehicle. 12. Driving Tests a) Driving Tests should not be booked without first ascertaining the availability of your instructor and the Vehicle, as well as an agreement reached with your instructor, that you are ‘test ready’ for the driving test. (“being test ready”) b) Clients should notify their instructor of the time, date, and location of their driving test, as soon as practicable and the appointment letter must be shown to your instructor for verification on the next driving lesson. c) No responsibility will be taken by The Driving School for incorrect bookings unless the driving test appointment letter has been produced, in accordance with 12(b). d) No responsibility will be taken by the Driving School for driving tests booked at times when the instructor is unavailable. e) Clients will only be allowed the use of the Driving School vehicle for a driving test if the instructor agrees that the client is test ready. f) In the interests of road safety, The Driving School reserves the right to withdraw the use of the vehicle for the driving test, when in the driving instructor’s sole opinion, you are not at a test standard. (“being test ready”) g) Where the use of the Driving School car is withheld for a driving test, the instructor will, where possible give the client sufficient notice to enable them to cancel the test without loss of the test fee, this may not always be possible when the course of tuition is of an intensive nature. h) No responsibility will be taken by The Driving School or the instructor for withdrawing the use of vehicle for the driving test, when in the sole opinion of the instructor, the client is not ‘test Ready’. 13. Cancelled Driving Tests a) When a driving test is cancelled or cannot be conducted on the day of your test due to mechanical failure of the Driving School vehicle, illness of the instructor or any other reason that is the responsibility of The Driving School, then you will be entitled to the cost of the next driving test fee, paid for by The Driving School, this is irrespective of whether the client continues to have lessons with The Driving School. b) The next driving test fee will not be paid for by The Driving School if the client is given sufficient notice to cancel their driving test appointment and thus avoid the loss of their test fee. c) The Driving School will not be responsible for any additional lesson(s) fees incurred whilst waiting for the next driving test appointment. The Driving School have no control over driving tests cancelled by DVSA. d) When a driving test is cancelled by DVSA the full fees due to The Driving School for driving lessons and the use of the vehicle for the driving test are still payable in full, unless cancelled in accordance with the normal period of notice. e) When a driving test is cancelled because the client’s documents are not in order, the fee is due to The Driving School for lessons and the use of the vehicle for the driving test, payable in full, unless cancelled in accordance with the normal period of notice. 14. Client’s Property a) The client is responsible for the care of any property they have with them when attending a lesson or driving test and should ensure they do not leave anything behind. b) The instructor and The Driving School will take no responsibility for any loss of, or damage to any property belonging to, or in the possession of the client. 15. Refunds a) When a client pays in advance for lessons, they shall be entitled to a refund at any time, of any monies for unused lessons. (Subject to section 16b and c below) b) When a discount has been applied for the prepayment of lessons and a refund is subsequently requested, then lessons taken by the client will be charged at the full single lesson hourly rate and adjusted before being refunded. c) If you are entitled to any refund, you may be required to pay an administration charge of up to £20 to process the refund (the “Refund Charge”). The Refund Charge will be deducted from each refund that is paid back to you. 16. Legal Liability a) You, in accordance with road traffic law, are legally responsible for any traffic offences that occurs whilst you’re in charge of the vehicle. b) If the client is not happy with any aspect of a lesson, or of the standard of service offered, they should first raise their concern with their instructor, or if they prefer with The Driving School, with the minimum delay, and not later than seven days from the date of the cause of the complaint. c) Every effort will be made by the instructor / Driving School to resolve any complaint or issue.